I secure
my tools for the long term.

It depends on several factors: your plan (Essential, Business, Enterprise), the number of technologies covered, the number of users involved, and the complexity of your configurations. We set the package during the initial scoping, free and with no commitment. Our pricing is accessible to SMEs: the monthly package is designed to be predictable and reasonable, not to match the rates of an IT services firm that bills by the man-day.

Between 1 and 2 weeks. We need to quickly audit your existing environment (access, documentation, current state), define the exact scope, and scope the package. If your situation is urgent (critical bug, departing provider), we can step in on an ad hoc basis in parallel with scoping the contract.

Very simply: you sign up for an indefinite term, at a fixed monthly rate. You can cancel at any moment with 30 days' notice, by email, with no penalty and no justification required. We bill pro rata until the end of the notice period. We then collect the information needed for a clean transition (documentation, access, history).

Because our team has mastered all three domains. Unlike an Odoo specialist who couldn't maintain your WordPress site, or a web agency that won't touch AI, our dual finance + digital profile covers everything. The monthly package is calibrated to your actual scope, an SME running Odoo alone pays less than an SME running all three technologies.

Security updates, bug fixes, user support, monitoring, and reporting are always included. Functional enhancements vary in volume by plan: Essentiel bills them separately, Business includes minor adjustments, and Enterprise includes 1 major enhancement per quarter. For significant projects (a new Odoo module, an AI workflow redesign), we quote separately; you are always notified before any billing.

Yes, it's actually common. We regularly maintain Odoo instances configured by other integrators or websites built by previous agencies. We start with an audit to assess the current state, identify technical debt, and document what exists. Based on the audit, we adjust the package. In cases of major technical debt, we recommend one-off upgrades before the contract begins.

It depends on your plan. Essential and Business cover business hours (Mon-Fri). Enterprise includes weekend on-call coverage for critical incidents (site down, Odoo inaccessible). For truly exceptional cases outside the Enterprise plan, we can step in on an ad hoc basis, billed separately, but that's not our everyday business: we remain an SME partner, not a telecom operator.

All credentials are stored in an enterprise password vault with strong authentication. Individual access is logged. We favor named accounts (rather than shared accounts), with MFA enabled. If an Advena team member leaves, their access is revoked immediately. If the contract is terminated, we hand over all credentials and delete ours within 48 h.

All our clients receive a periodic report (quarterly for Essential, monthly for Business and Enterprise) that summarizes: work performed, tickets handled, time spent per item, and recommendations for the next quarter. You also have continuous access to the detailed history in our ticketing system — maximum transparency.

Yes, it's actually recommended for responsiveness. We identify the key users within your company. The business owner receives consolidated reporting, and we send alerts in the event of abnormal volumes. That said, we don't become your help desk: for very basic questions ("how do I log in"), we help you set up a first level of support in-house.

You have a designated lead consultant based on your main technology pillar. They're backed by the rest of the team, who also know your context. If they're away, another consultant steps in without any disruption on your end. Our internal documentation guarantees continuity: your context is never "in just one person's head."

Significant projects fall outside the maintenance scope and are handled as dedicated projects (with the corresponding service pages: Odoo ERP, AI & Automation, Website). The maintenance package resumes once the project is delivered, possibly adjusted if the technology scope changes. The advantage of already having a contract with us: the project starts faster because we already know your environment.